Remember this story about my experience with Claro from forever ago??
It turns out that a friend of a friend is the Gerente General at Claro. She told him my story last night, and in turn he had his assistant call me first thing this morning. I told the assistant the whole story and she apologized a million times and said they want to do "whatever is necessary" to redeem themselves.
I'm supposed to hear back from her tomorrow. I think if she actually calls back when she said she would...that's a big step up for their customer service! ;)
Stay tuned for updates....