I've mentioned the WCCITHOH a few times now. And up until now I haven't told you the entire story of how I was treated by their employees. I was trying to give them a chance to redeem themselves.
But they didn't. And now I've declared war on them.
So if you don't know already, the name of the WCCITHOH is *drum roll*.................Claro.
Wanna know why they're the Worst Cable Company In The History Of Honduras? Grab a beverage, sit back, and get ready for this loooooong story.....
It all started when I came back from the US in January. We had moved into our apartment and needed cable/internet. We did our research, and found the company with the best rates. Enter Claro.
We called Claro. They were nice. They said they would send someone asap. A few days later, technicians showed up and installed the cable. And, well, you know this story already. They stole my cell phone and racked up a $500 phone bill.
When we called Claro they were very apologetic. "Bring us the bill and the proof that it was our techs, and we'll take care of it," they told my husband. Actually, they said to fax it. So I printed out the bill and the rest of the info, and tried to fax it over. Their fax number was busy. For 4 days. So I tried to call. No one answered. Or it was busy. For 4 more days. So I got angry enough to go to their office and talk to them in person. I had to wait for 15 minutes in the lobby. When the woman finally came to talk to me, I explained everything to her. Again. And she told me, again, that they were going to take care of everything and not to worry and she was sorry for all of the trouble.
I left feeling a little better about things. And a few days later when I decided I needed internet/phone for my store, I called Claro. They are, after all, the cheapest.
I spoke with someone named Ilse. She was very nice and assured me that everything was in the system and someone would come to install it in a few days. But then she called me back and said that there was a problem, and it would be 5 days. Because of the trouble this would cause, I would get one month of free service. Okay, I can deal with that.
Seven days later, still no technicians. Not even a phone call. So I called Ilse at Claro. She apologized and said 3 more days. Five days later, STILL no technicians. I call. No one answers. Or it's busy (all 15 of their phone numbers, literally). For 3 more days!
Most people would give up at this point. But I'm too stubborn.
I then realized that Ilse had sent me an email. It had a signature. With her cell phone number. I called it. She assured me she would take care of everything and call me back THAT AFTERNOON.
Well, guess what? No phone call. So the next day, a Saturday, I called her again. She said she wasn't in the office and couldn't help me. "Well I don't care that you're not in the office Ilse. What did you tell me yesterday, Ilse?" I asked. "I said I would call you yesterday," she whispered. "And did you?" I asked. "No." "So what are you going to do to fix this?" I asked. She promised she would call me back in 10 minutes. And never did.
So on Monday I called Claro. No answer. For 2 days. When someone finally answered, I said I wanted to speak with Ilse. "Can I help you with something?" "No thank you, I'd like to speak with Ilse," I replied. "What can I help you with?" "Nothing, I want to speak with Ilse!" I said. Click. She hung up. SHE HUNG UP.
I was so angry that my blood was boiling. So I went to Claro. At the receptionist's desk I said "I want to speak with someone that speaks English," I said slowly. (This whole time I'd been trying to take care of this while speaking Spanish. I decided I could express my anger much more effectively in English.)
I was trying my best not to yell. "Ummmm....fijese que there is no one." "Do you mean to tell me that out of everyone in this entire building (it's like, a 10 story building) NO ONE SPEAKS ENGLISH?! I want to speak with someone that speaks English right now. I don't care if you have to go get the President of the company."
She picked up the phone and made a few phone calls. TWENTY minutes later two people show up in the lobby. I immediately thought of the dumb blonde jokes and thought, how many stupid Claro employees does it take to fix a problem? Haha.
I told them everything. I told them it was sad that I had to sacrifice customer service for low prices. I told them how angry I was. And they apologized. About everything. And about my cell phone. They guaranteed they would fix the problem. They guaranteed someone would come to install internet the next day. They gave me their cell phone numbers to contact them if I had a problem.
Guess what? No one came to install internet. No one called me about my cell phone. So I called them. They apologized again and said they were working on it.
Two days later, no one had come. Jose called his contact there and, low and behold, technicians arrived at my store to install the internet that afternoon. (HELLOOO why didn't he just do that before?!? Haha.) It took them FIVE hours to do it. And in the end, the phone line still didn't work. I told them I wouldn't sign the work order until the phone was working. They were angry. I spoke on the phone with their supervisor. He was angry. I still didn't sign the work order. They left and said they would come back in the morning to check it. And it should be a big surprise to you that they DIDN'T COME. Or call.
And now, here I am, THREE weeks later. The Claro phone still doesn't work. No one has called me. No one has come to help me. The Claro modem is still here, in the box, waiting for someone to come claim it.
So what am I going to do? I'm going to leave the modem in the box here on my desk until someone calls me. I am not going to pay any bills that I receive from Claro until someone answers the darn phone over there. I'm soooo tired of hearing the busy signal. AND? I'm writing this blog with the hope that it will dissuade you from using them. Bad publicity is the worst. After a few weeks, I'm going to print out the blog post, along with my stats from Google Analytics proving just how many people have read it. Well, that won't prove that I've dissuaded any of you, but, well...it might help my cause. ;)
So, like I said, it's war. ;)
PS - I have since switched services to Cable Color. They are an excellent provider. They are a few dollars more each month, but completely worth it for the customer service alone. And can you believe that they answer the phone when you call! And they come when they say they will! :)